Refund & Return Policy

If your order arrives damaged, incorrect, or does not meet our quality standards, contact us within 24 hours of delivery. We will issue a full refund or replacement at no charge.

Approved refunds are issued to the original payment method within 5-10 business days. Your bank or card provider may control when the credit appears.

For health and safety reasons, we cannot accept physical returns of consumable food or juice products once delivered.

Orders may be cancelled before production begins, typically the day before your scheduled delivery. Contact us as soon as possible so we can confirm whether production has started.

Contact NuVira support